Returns & Exchanges
What is your return policy?
All custom jewelry sales (i.e., birthdates, name plates and all items on the “Customize” page of our website) are FINAL SALE.
All earrings are FINAL SALE.
All purchases made with a discount code are FINAL SALE. To be eligible for a Return for Refund or Exchange, you may remove the discount code at checkout (for NON-FINAL SALE items only).
Any NON-FINAL SALE item that arrives to you in a damaged condition can, within the first five (5) days of delivery, be (1) refunded or (2) exchanged for an identical item, or an item of equal value if that item is no
Do you accept exchanges?
Yes, if the item you received is unworn and undamaged with the original tag on it and no discount was applied, we will exchange it for a different product of equal or lesser value. This excludes all personalized items (birthdates, nameplates, etc.), as these items are final sale. Items can only be exchanged up to 1 month (30 days) from the purchase date. Please email our Customer Service Team at email@example.com if you would like to do an exchange.