FAQ
COVID-19 Update
In light of COVID-19, we continue to prioritize the health and safety of our team and customers. Additional safety, cleaning, and distancing measures are in place to ensure a safe working environment.
Shipping
Tracking?
We provide tracking for all orders. USPS First Class tracking will be emailed once your order has shipped.
How long does shipping take?
Orders are typically dispatched within 3–5 business days. Custom items may take 15–20 business days to ship. Once shipped, delivery usually takes 5–9 business days.
When will my order be shipped out?
Non-custom items ship within 3–5 business days. Custom items are made-to-order and ship within 15–20 business days.
How do I change the shipping address on my order?
Email customerservice@vibeszn.com with your order number as soon as possible. Address changes must be requested within 12 hours for non-custom items.
How do I pay custom fees?
If customs fees apply, your local customs office will contact you regarding payment.
Who pays for custom fees?
The buyer is responsible for any import duties, taxes, or customs fees imposed by the destination country.
Why is my non-custom item experiencing a delay?
Occasional supply chain delays may occur. If this affects your order, you will be notified by email.
Will my order be delayed?
Shipping carriers may experience delays due to high volume or global events. Please monitor your tracking once your order ships.
Order FAQ
In the rare case that you do receive a damaged item, we offer free repairs.
Please send your item to 710 N. Tucker Blvd. Suite 307, St. Louis, MO 63101.
My stuff is broken or damaged, what do I do?
Report damaged items within 2 days of delivery with photo proof via our contact form.
It has been 15 days since I placed my order, what do I do?
Custom orders take 15–20 business days. If you have concerns, email customerservice@vibeszn.com.
I think my order might be lost in the mail, what do I do?
If tracking shows delivery but you didn’t receive the package, please file a USPS claim and contact us.
Can I make changes to the name or phrase on my custom item?
Changes may be requested within 12 hours of placing your order by contacting customer service.
Why have I not received an order update or tracking info yet?
Tracking is only sent once your order ships. Please check your spam folder for confirmation emails.
Can I track my order?
Yes. USPS tracking will be emailed once your order ships.
Can I cancel my order?
Orders may be canceled within 12 hours of placement if they have not entered production.
How long does it take to design my custom order?
Custom designs take approximately 15–20 business days to complete.
Returns
Do you accept exchanges?
Yes, eligible non-custom items may be exchanged within 30 days if unworn and undamaged.
What is your return policy?
Custom items, earrings, and discounted purchases are final sale. Non-custom items damaged on arrival may be refunded or exchanged.
Item Info
Hypoallergenic?
Most items are nickel- and lead-free. Contact us for details on specific products.
Are these made of real or solid gold?
Gold-plated items are plated in 18k gold. Solid gold items are not offered.
Can I order custom name jewelry in other languages?
Yes, custom language nameplates are available. Limited special characters apply.
Can I wear VibeSzn jewelry in the shower?
Occasional water exposure is fine, but we do not recommend daily wear in water.
How do I clean gold-plated jewelry?
Use a soft cloth or warm soapy water and gently dry.
How do I care for custom jewelry?
Clean gently with a soft cloth and store in a dry place when not in use.
Payment
Can I use more than one discount code?
No, only one discount code may be used per transaction.
What payment methods do you accept?
We accept major debit/credit cards and PayPal.
Customer Service
Influencer
DM us on Instagram @vibe_szn or email social@vibeszn.com.
Do you have a phone number?
Yes — 844-945-VIBE (8423). Email is the fastest way to reach us.
I emailed Customer Service but haven’t received a reply yet?
Responses are typically within 12 hours. Please allow up to 24 hours before calling.
The Faces Behind the Brand
We’re more than just a brand—we’re a small community of creatives bringing bold, unique styles to the table. With each collection, we aim to break the mold, push boundaries, and blend modern trends with timeless pieces to make each drop a vibe of its own. We pride ourselves on creating trends, not following them!