Can I place an order during COVID-19? Will VibeSzn ship the package?
Yes, VibeSzn is operating business as usual. However, delivery times may be longer than usual, dependent on your location. Please visit the USPS website for information on all service disruptions.
How do I change the shipping address on my order?
To change your address, please email firstname.lastname@example.org with your address change and order number. If the item you purchased is a non-custom item, you may only have 12 hours to let us know because we ship non-customized items immediately. If you ordered a custom item by itself, you will have a little more time to notify us, but it is always best to notify us asap.
When will my order be shipped out?
We generally ship all orders out within 3-5 business days of the purchase date -excluding personalized items and items on back-order. For personalized items, please allow up to 10-20 business days for your item to be shipped, as these items are made-to-order.
Please allow an additional 3-5 business days during the holiday season as we get a large increase in sales. You will receive USPS Priority Mail tracking information via email once your order has left our warehouse.
Can I track my order?
You will receive USPS priority tracking information via email once your order is fulfilled and shipped. Please keep in mind that all personalized products take up to 10-20 business days to ship from our warehouse.
Tracking link: https://tools.usps.com/go/TrackConfirmAction!input.action
Are shipping fees refundable?
Currently, all domestic shipping is free of charge. However, shipping costs incurred for international orders are non-refundable.
Customers are responsible for return shipping fees involving exchanges and repairs. Some exceptions may be allowed. Please email our customer service department for more information.
We recommend that all returns be sent via a traceable postal carrier. We are not responsible for packages that are not received if sent via a non-traceable carrier, as we may request tracking information.
Why have I not received an order update or tracking info yet?
You will receive a confirmation email after you place your order. You will only receive tracking information once your order has been shipped. You will not receive any emails between processing and production.
If you do not see a confirmation email after you place your order with an order number, please check your spam folder. If you still do not see it, please fill out the contact form at the bottom of the page.
How long does shipping take?
We ship all orders via USPS Priority Mail which generally takes around 3-5 business days. Please allow for an additional 3-5 business days during the holiday season. You will receive tracking information once your order has left our warehouse -please keep in mind that custom pieces take 10-20 business days to leave our warehouse.
My stuff is broken or damaged, what do I do?
Please open and examine the items you have purchased immediately after receiving your order. You must report a damaged item within 2 days of when your tracking says you received your order. Picture proof must be provided (you can upload pictures in the contact form at the bottom of the page).
In the rare case that you do receive a damaged item, we offer free repairs.
To get your VibeSzn item(s) repaired, please send your items(s) to 710 N. Tucker Blvd. Suite 307, St. Louis, MO 63101
What is your return policy?
We offer an exchange only for an item of equal or lesser value. This EXCLUDES all personalized and custom pieces which are final sale. Please be sure you understand these terms before purchasing anything. Please email email@example.com if you would like to move forward with an exchange.
Can I make changes to the name or phrase I ordered on my custom item(s)?
Please contact our Customer Service Team at firstname.lastname@example.org within 12 hours of placing your custom order with the changes needed and we can definitely get these changes applied. If it is after 12 hours, unfortunately, no changes can be made as the item is already in production.
Do you accept exchanges?
Yes, if the item you received is unworn and undamaged with the original tag on it, we will exchange it for a different product of equal or lesser value. This excludes all personalized items (birthdates, nameplates, etc.), as these items are final sale. Items can only be exchanged up to 1 month from the purchase date. Please email our Customer Service Team at email@example.com if you would like to do an exchange.
Does the jewelry tarnish?
Our custom items are tarnish-free. We do not recommend repeat water exposure to any product(s) outside of the customize page on our website. To extend the longevity of your non-custom pieces, we recommend keeping them dry and storing them in a cool, dry area.
I think my order might be lost in the mail, what do I do?
If you have a tracking number and you see that your order is no longer in transit to you, or your tracking number says your order is delivered but you have not received the package -you may file a claim with USPS here: https://www.usps.com/help/claims.htm
Can I cancel my order?
You may cancel your order within 12 hours of it being placed. If your order has already shipped out, we can no longer cancel it and will have to treat it as an exchange. If you would like to cancel your order, please email our Customer Service Team at firstname.lastname@example.org and make sure to include your order number and full name the order was placed under.
How do I become an ambassador/influencer for your brand?
We are so flattered by your interest in partnering up and collaborating with VibeSzn! Please send a direct message to our Instagram account, @vibe_szn or send an email to email@example.com. We do receive a lot of requests and cannot guarantee a response to every single one, although we do make every effort to reply back as soon as possible.
What payment methods do you accept?
We currently accept Debit/Credit Card payments and/or Paypal payments.
Where do I enter a promo code?
Please find the following box at checkout to enter a promo code.
Can I use more than one discount code at a time?
No, we only accept 1 discount code per transaction.
Please note that discount codes cannot be used for Collab items.
Are these made out of real/solid gold?
Any item that specifies that it is gold-plated in the description box is plated in 18k gold. Solid gold products would be far more expensive than the prices were are able to offer. We strive to balance affordability and quality.
Most of our custom pieces are hypoallergenic, nickel & lead-free. If you would like more information on a specific item, please an email to our Customer Service Team at firstname.lastname@example.org.
Does VibeSzn offer international shipping?
Yes, we ship worldwide!
Where is VibeSzn located/where are the products shipping from?
We are located in St. Louis, MO & all items will ship from our warehouse here:
710 N. Tucker Blvd. Suite 307, St. Louis, MO 63101
Do you have a phone number?
Yes. Our customer service # is (314) 495-7346. However, the fastest method of communication is email.
I ordered custom & non-custom pieces - will they ship together?
Currently, all items are shipped separately. This is due to the fact that all custom pieces take around 10-20 business days to ship and we want you to receive your non-customs as quickly as possible. You will receive tracking info for all shipments.
However, please note that Sets, which include both custom and non-custom items, are shipped together once the custom item has been completed.
It has been 15 days since I placed my order, what do I do?
Please keep in mind that all custom orders generally take around from 10-20 business days to ship -a business day is Monday-Friday, do not count weekends as the postal service does not operate under regular business hours over the weekend. We also ask for a few additional business days during the holiday season as we have a large increase in sales. It is not uncommon to experience a slight delay in your shipment -please keep in mind that custom jewelry is a delicate process and we have very high standards for every order. We will be in contact with you in regards to any delay via email. Customer satisfaction is our number 1 priority so do not hesitate at any time to reach out to our Customer Service Team at email@example.com for an update or with any questions :)
What does my VibeSzn Insurance Coverage include?
If you choose to purchase our VibeSzn insurance, the insurance must be purchased per item (i.e: if you decide to purchase 3 items with 1 insurance it will ONLY cover 1 item. If you purchase 3 items and 3 insurance it will cover all 3 items) and can only be used one time up to 60 days of receiving your items (based off USPS delivery status). The VibeSzn insurance covers damaged and broken item only; this includes broken, damaged and bent items during the shipping process. VibeSzn insurance does not cover lost or stolen packages through mail delivery. If your package is lost or stolen, you will need to file a claim through your local USPS and file a loss/theft report with the US Postal Inspector.